Frequently Asked Questions
How far in advance should I book?
Our calendar fills up fast, so we recommend no less than 2 weeks before! However, We do our best to accommodate any last minute bookings, so don't feel scared to reach out!
Do you travel out of Jacksonville?
YES! We try to spread magic as far as we can, so we will travel up to 100 miles away from our headquarters! This includes St. Augustine, Fernandina Beach, Southern Georgia, and more! Travelling may incur a travel fee. Contact us today to find out your distance from our castle!
I’m ready to book! What’s next?
Great! Fill out this booking form to request your event! If you have any questions, please email us at Raven@FCFairytales.com. We require a 50% non-refundable retainer at the time of your booking. Payment of your deposit indicates agreement to the terms and conditions listed here on our policies page.
Will my performer come to my house in costume, or will she need a place to change?
Your princess will arrive in full costume, wig, make-up and personality! Our performers are trained to remain in full character for the entire duration of your party, for both children and adults. They’re specifically instructed not to answer to their “real” names as it takes away the magic, so please call them by the character they’re portraying!
Will the performer in the picture be the same performer who comes to my party?
While we can’t guarantee any specific performer due to our complex scheduling system, we can guarantee that all the performers on our website are currently with the company, and that we are selective about who portrays which character. We never outsource our performers, so you can be rest assured that you’ll be getting one of our personally trained performers.
Do you have any weather restrictions?
For safety’s sake, we request that outdoor parties be held within 50 and 80 degrees, with warmer parties having access to shade. We are happy to perform at indoor parties year-round!
We’re in Florida! What about a “Force Majeure?”
Great question! If either party must cancel the engagement due to an “Act of God”, “Force Majeure”, riot, strike, epidemic, or by the order of any public authority, a “rain date” may be arranged within 30 days (pending availability). If no date can be settled upon, this contract shall become null and void, all balance payments shall be refunded, and both parties shall have no further legal recourse against each other.
Disclaimer: It is not the intention of First Coast Fairytales to violate any copyright laws. Our characters are not name brand copyrighted characters. Our characters are generic inspiration gathered from popular fairytale characters. Any resemblance to nationally known copyrighted characters is incidental.